A APRENDIZAGEM ORGANIZACIONAL E O DESENVOLVIMENTO GERENCIAL: ESTUDO DE CASO NO BANCO DE DESENVOLVIMENTO DO ESPÍRITO SANTO (BANDES)

Abstract

This research aims to conduct a study with the Bandes managers about the organizational learning processes and the training and development actions practiced by the bank aiming the management development. Thus, in order to achieve the proposed objectives and respond to the central research problem, the following procedures were taken: exploratory method, resulting in a bibliographic research, with the major sections highlighting organizations and individuals, organizational learning, training and development, learning and management formation; and the case study, which demonstrates the results of a qualitative and quantitative field research with managers in Bandes. For the field research a questionnaire was designed, based on Delfino (2011) interview guide, which has focused on the following learning processes: generation, comprehension, dissemination and institutionalization; the questionnaire also had a Likert scale which has evaluated the management training and development activities and organizational learning favors. The results found by the field research at Bandes point to the four learning processes, and also to the learning determinant factors which can collaborate or inhibit these processes. This research adopted the reference structure proposed by Silva (2009), which revealed adherence to the organizations context and allowed to identify, analyze and comprehend how the learning processes occur in Bandes. Besides, the study showed that the learning flow in the bank goes from the organization to the individual, although great learning has taken place in the group level. On the other hand, it is not clear if the process occur in reverse, in other words, from individual to organization. Concluding, the research also showed that the learning processes may collaborate to the managerial development, as well as the management practice.