ASSÉDIO MORAL NAS RELAÇÕES DE TRABALHO: UMA ANÁLISE DA PERCEPÇÃO DOS SERVIDORES DE UMA INSTITUIÇÃO GOVERNAMENTAL

Abstract

The scope of this dissertation is to present an approach on moral harassment in labor relations, highlighting the relevant and decisive role of the people management area for organizations, whether public or private. As a scenario on the subject, the Court of Justice of Goiás it is wall elected, delimiting the field of investigation to the headquarters of the institution and to the regions of Goiânia and Aparecida de Goiânia. The main objective is to reflect on this phenomenon and its repercussion within the scope of this organization. The dissertation model adopted refers to the collection of articles, with a total of two. The first presents, in its general objective, an approach on moral harassment and its consequences in work organizations, inferring from the characteristics and peculiarities of this phenomenon, through an integrative literature review. The research included a bibliographical survey of articles and texts indexed in the Virtual Health Library (VHL), published between 2008 and 2018. The literature analyzed reinforces the need of professionals in the area of People Management to gain greater space for a strategic performance , which is still far from the reality in most Brazilian companies, since the predominantly operational and reactive performance embarrass interventions in practices of constraints or moral harassment. The second article analyzes the results of the affective impact of bullying, in the perception of the institution's employees, through an exploratory-descriptive empirical research, in a qualitative and quantitative approach, with the application of a questionnaire structured in two scales adapted and validated in the context Brazilian by Martins and Ferraz (2011). These are: bullying at work (EP-AMT); impact of bullying at work (EIA-AMT) and an open question. It also presents a descriptive analysis of the information obtained from the Human Resources Directorate of TJGO and the Union of Servants and Servants of Justice of the State of Goiás - Sindjustiça, regarding the measures adopted in cases of moral harassment specifically registered in the institution. The results obtained indicate that the harassment practices in the labor relations, in the context of the researched scenario, were little perceived by the subjects involved, indicating that the affective impact felt by the TJGO servers in the surveyed units is small. Although it has not presented significant indexes, the fact is that the harassment occurs in the institution of frequent form, even if it is in lower levels. The results favor an understanding of the occurrence of harassment in the institution, although there is an effort by HRD and Sindjustice to be available to the harassed, in order to guide them in relation to the actions to taken in solving the problem. In view of the presented context, it is wall conclude new empirical research needs to be carried out in different organizational realities, that is, in other public institutions, in the most diverse biases. It is wall indicated the expansion of the research bases, considering the precariousness of studies of this nature, considered as a limiting factor of the research, especially in the scope of Public Administration.