A SATISFAÇÃO NO TRABALHO: UM ESTUDO COM OS SERVIDORES ESTADUAIS DO PODER JUDICIÁRIO DE APARECIDA DE GOIÂNIA-GO

Abstract

In view of the relevance of human resources in organizations, understanding what attitudes satisfy and keeps the most diverse types of employees productive is the main goal of the theme of "job satisfaction". In this context, this research analyzes the level of satisfaction in the work of State Public Servants filled in the Court of Justice of Aparecida de Goiânia / GO, presenting suggestions for improvements and developing a strategic plan with the purpose of giving efficiency and speed in productivity. The study's classification of media is bibliographical, documentary, case study and field research. The research is divided in two phases - Quantitative - Descriptive Research - Methods of Survey - containing closed and open questions with the servers (Appendix I), and Qualitative - Exploratory Research - Depth Interview, unstructured, direct and personal with the manager of the organization (Appendix II). Both phases follow the Siqueira Model of Work Satisfaction Scale (2008), adapted by Gomide Jr. (2004), Martins and Santos (2006), Garrido (2009). For data collection, a multidimensional questionnaire known as the Occupational Satisfaction Scale (EST), proposed and validated in Brazil by Siqueira (2008) was used, consisting of 25 items in its complete form, encompassing five dimensions in the work, being: Satisfaction with the colleagues, the bosses, the nature of the work, the salary and the promotions, which was applied in a sample of 143 servants and interviewed to be held with the Judge manager / director of the Shire. The data were tabulated in computer application systems and analyzed and interpreted in a quantitative and qualitative way. The theoretical support was given through the themes of People Management, Organizational Climate, Job Satisfaction in the Court of Justice of Aparecida de Goiânia / GO. The results obtained showed a high degree of satisfaction in the size of Colleagues, Nature of work and Leadership, the dimensions of Promotions and Salaries presented a predominant level of dissatisfaction, based on which a strategic plan was developed to maintain the good levels in the first items and change in the items that left.