DESAFIOS NA IMPLANTACÃO DA GESTÃO POR PROCESSOS NO INSTITUTO FEDERAL GOIANO: UM ESTUDO EXPLORATÓRIO NA ADMINISTRAÇÃO PÚBLICA FEDERAL

Abstract

This dissertation aims mainly at understanding challenges concerning the introduction of process management at Goiano Federal Institute (IF Goiano), based on the following premise: how can the introduction of process management be made feasible at a IF Goiano where a functional hierarchy structure is traditionally adopted to the detriment of presently available process management tools? The context is defined by Brazilian public organizations which have tested business process management initiatives. This research has been encouraged by historic accounts of mismanagement in public administration and the lack of researches regarding the introduction of process management in the public context. The growing interest in business process management initiatives seen at public sector, in addition to the author's personal interest as a public officer at IF Goiano, have also concurred to stimulate the achievement of this study. Characterized as an exploratory study, this dissertation employs a quali-quantitative approach, supported by bibliographic. As a result, it aims at understand ing challenges concerning the introduction of process