MODELAGEM DE PROCESSOS COMO ESTRATÉGIA PARA A GESTÃO DO CONHECIMENTO: ESTUDO DE CASO NO IF GOIANO

Abstract

The application of knowledge management methods as a means to idendify, store, disseminate and make employees's informations and skills useful to a company has produced positive effects on both public and private sectors attracting thus a considerable number of studies.Throughout the years in an organization, an employee acquires by capacitation, experience and practice, several skills and knowledge on numerous areas rendering the most important task for this organization the sharing of these individual skills with the rest of the staff, which in other words would be to tranform this tacit knowledge, i.e. what is on one's mind, into explicit knowledge, in a way everyone else could access it.This research seeks to analyse process modelling practices at Instituto Federal Goiano's Human Resourses department as a routine management tool. As well as many other companies, the institute does not count on a mechanism for storing information on processes and daily work. Therefore, this situation highliths the necessity of implementation of means to gather, store and disseminate information on the works of the Human Resourses department. We have chosen as research method the study case of functional progression by means of professional capacitation. The results show that process modelling in this area enhanced staff performance, leveled up work flow and thus, reduced the amount of time spent on routine procedures as well as contributed to the storage and dissemination of the skills and knowlegde acquiered by the employees.