QUALIDADE DOS SERVIÇOS PÚBLICOS URBANOS EM UMA ZONA RESIDENCIAL E UMA ZONA ESPECIAL DE INTERESSE SOCIAL DA CIDADE DE IMPERATRIZ – MA EM 2016

Abstract

The rapid growth of the city of Imperatriz - MA resulted in disorganized formation of new neighborhoods without any planning. Only in 2003, already with 230 thousand inhabitants, it is that it was created Zoning Law, Installment, use and occupation of the Solo of Imperatriz. Because the law in force have won the deadline and only detail the factors used in the division, the city does not have a scientific tool that differentiates the situation from one zone to another. This situation gives rise to doubts about the quality of urban services from a Residential Area and a Special Area of Social Interest. Thus, it is emphasized that the overall objective of the research is to evaluate the quality of urban services in the Special Zones of Social Interest of the city of Imperatriz - MA in 2016. For this, a data survey was conducted among the population in order to create a quality index of Urban Public Service each zone. The research is descriptive, guided by the inductive method and data were evaluated in a quantitative approach, the instrument used to collect the same was a form applied to the population living in areas that were part of the survey, with questions regarding the quality of roads, health , education, sanitation, water availability and energy, street lighting, garbage collection, public transportation, security and leisure. On completion of the work, it was possible to evaluate the Special Zone of Social Interest is below the minimum rate, and with some specific adjustments to Residential Zone can reach the ideal index.