GESTÃO POR PROCESSOS NO SETOR DE COMPRAS DO INSTITUTO FEDERAL GOIANO: UM ESTUDO DE CASO

Abstract

This paper presents a study of the processes involved in the Federal Institute Goiano purchasing management, through analysis and knowledge of the procedures adopted by the institution in the search for effective management. It is a qualitative, exploratory and descriptive research, based on a case study and document analysis. Through field research and meeting the objectives proposed in the work it was concluded that the IF Goiano Shopping industry has some difficulties and shortcomings to be improved or solved by planning and preparing action plans. It was noted that there are challenges such as excessive bureaucracy in the campuses procurement procedures and that there is a need for a better match between the goals of each campus to be set a standard formalized procedure and which is also automated. There was, from the research, what differentiates one from another campus is the way requests are made, or from the use of electronic means or not. It was observed through research that the purchasing department of the IF Goiano through some barriers such as excessive regulations, difficulties in carrying out requests, lack of automation systems and lack of more effective communication between campuses. From these findings were made some suggestions, such as: the creation of a unified inventory control and training system for all employees of the purchasing department as well as the creation of a more effective system of communication between the shopping sector IF all Goiano and standardization and adaptation of forms of work at all campuses, so that there is more uniformity of procedures.