O CENTRO DE DISTRIBUIÇÃO DA DROGARIA SANTA MARTA: UM ESTUDO DE CASO

Abstract

The specific literature affirms that for each area of the company there are logistic processes that relate along the supply chain, in other words, from the supplier to the delivery of the product or service to the final customers. In order to identify the logistics processes adopted by the company, this investigation develops a case study in the Distribution Center (DC) of the pharmaceutical company Drugstore Santa Marta. All research is based on the principles of business logistics, as presented by the authors Moura et al. (2004) and Ballou (2006). In addition to the bibliographical and documentary research, this study also executed local observations and questionnaires in order to identify the logistics processes adopted by the chosen company and the degree of integration between the areas involved. The research results indicated that the studied DC is structured according the nature of the activity developed by the company, following the principles of business logistics and the logistics processes adopted are mapped properly. However, in the evaluation of managers and employees, some processes must be continuously improved, some of the detected obstacles need to be overcome and identified improvements, implemented