AVALIAÇÃO DE DESEMPENHO: PERCEPÇÃO DA FERRAMENTA PELOS GESTORES DE UMA INSTITUIÇÃO FINANCEIRA

Abstract

The way of organization’s operate, especially banks - which are experiencing a revolution through the creation of fintechs, financials, insurers, card companies and the insertion of cryptocurrency, has changed significantly in recent years. As a result, for growth or maintenance of the result, there is an increasing demand for high performing employees. Performance evaluation makes it possible to identify an organization's talents and to optimize their potential, as well as management and supervision problems, integrating of people into the organization, suitability of the person to the position, location of possible training and development deficiencies of professionals. More than a tool, it becomes a process that, if used correctly and inserted in the company's strategy, allows the correct decision making about career progression, providing development of employees and teams, especially through the correct use of feedback. This study had as object to analyze and describe the perception of employees about the performance evaluation tool of a mixed economy financial institution. Ten management-level employees (relationship managers) from bank agencies in the Rio Verde city, Goias State, participated in the study. Data were collected individually through a partial structured interview prepared for the purposes of the study, with subsequent transcription and analysis, where content analysis technique was used. The results indicated that performance evaluation is considered of paramount importance in the company, contributing to the improvement of employees and to the company's results. They showed that the 360º evaluation is the correct and fair way to evaluate themselves, as it allows the perception of the various sources involved, which in turn generate guidelines, which lead to improvement. There was a great diversity of perceptions about the establishment, monitoring and closing of agreements, where the items feedbacks and annotations were emphasized as being of fundamental importance for employees and the company. There was also the recognition of the majority for linking performance evaluation with career management and reward. It’s concluded that the results underline the importance of employees and researchers to recognize the importance of performance evaluation in organizations, both for personal, professional and organizational development. It’s believed that the study can contribute for the company to improve the tool with the results presented, through the development of effective performance evaluation politicals and practices that support the institution's strategies.