INOVAÇÃO TECNOLÓGICA E PERCEPÇÃO DE BENEFÍCIOS DO TRANSPORTE COLETIVO PÚBLICO NA REGIÃO METROPOLITANA DE GOIÂNIA (RMG

Abstract

The development of the metropolitan area of Goiânia, as well as in other capitals, is experiencing difficulties regarding the provision of public services such as public transportation. In this study, some elements are presented in order to identify concerns and failures, with an intention to examine how best to provide an efficient urban mobility in the region studied. To evaluate the dynamic operation of the technological system for management of public transportation in the metropolitan area of Goiânia from the point of view of persons and entities related to the service - public authorities, operators and user population. During the research sought to answer questions about the opinion of actors related to public service collective, which benefit from the use of ITS technology system in the management of public transportation to the quality of life of the RMG and whether the new control system in Goiania urban transport can be considered an innovation in its fullness. To this end, we tried to deploy the methodology in three main phases: (a) bibliographic and documentary, (b) interviews with experts on the subject in companies and institutions participating in the transport system under study, and (c) research with transport user population in Goiânia. As a result we obtained the knowledge and awareness of those involved in the service of public and collective transport in view of the researched company, supplier of the service, even using the best technologies worldwide to improve the management of transport and thus optimize the quality of service, the company also believes that the biggest beneficiary of such efforts in the implementation of technology, as an example, the user is ITS4Mobility transport, which will receive a quality service with more and more information. On the other hand, the government acknowledges that the company RMTC Consortium plays the role of centralizing the service, which facilitated the process of regulation and supervision of transport, through the creation of the management model and also the deployment of technologies, in this view, however the greatest benefit from such investment has not been a user since the service has not yet reached full expected. Through quantitative research, the user is not demonstrated to be informed about the service, does not know the technologies available to assist in the information process, and most respondents generally consider themselves dissatisfied with the quality of the service item. Thus, it can be concluded that changes in public transportation in terms of RMG innovations, have not yet reached the improvement of service, service quality and user satisfaction.