TECNOLOGIAS DA INFORMAÇÃO E COMUNICAÇÃO PARA APOIO À TOMADA DE DECISÕES NA EDUCAÇÃO: uma análise do sistema Goiás360 na Gestão Educacional em Goiás

Abstract

Managers from various organizational structure levels are important for the success of an administration, considering that each has its share of responsibility and decision making assingned to the processes under their competence. However, it is important that managers are prepared with reliable information that helps them make the right decisions at the time they need to, based not only on experience, knowledge or intuition, but on consistent data. For fast and reliable access to data, the use of specialized technological systems is increasingly common. The Secretaria de Estado da Educação de Goiás/SEDUC -GO has a system called Goiás360 to support state management in the development of educational policies. The present study aims to analyze the Goiás360 System and its use as a support tool in educational management in Goiás. For such analysis, we discuss features associated to decision-making carried out by managers who use technological systems in the SEDUC’s-GO educational management. The study was elaborated from a theoretical and conceptual debate on knowledge management, school management and educational management. In these terms, a descriptive and qualitative approach was developed, structured in a non-probabilistic sampling; and an application of a questionnaire to seduc-GO managers. The application of the questionnaires was online, using the Google Forms platform, which had focused on the pedagogical and people management fields, in relation to the use of technological systems, especially Goiás360. This study made possible to verify that the resources of information and communication technologies applied to educational management of Goiás state public school system enabled the management of knowledge at Seduc-GO and had supported managers in decision-making. The SWOT’s analysis of the Goiás360 allowed to evaluate the system, identifying factors resulting from its use that can contribute to the debate on knowledge management at Seduc-GO. This analysis also contributes to the discussion aimed to improve the system, based on the positive factors potentiation through the exploitation of internal forces and taking advantage of opportunities arising from the external environment, as well as the reduction of negative factors by minimizing internal weaknesses and external threats cancellation that may interfere on management. The main results of SWOT’s analysis were: Strength: easy and fast access to information. Weakness: no data update in the system. Opportunity: compliance with the access to Information Law. Threat: difficulty on improvement of internet. The technological platforms corroborate for the SeducGO managers to monitor the performance of teachers and students. The SWOT's analysis of the application of technologies in educational management was an evaluative way to show the real panorama achieved by the proposed questions. The SWOT’s analysis can identify what goes wrong with planning and shows what to potentialize for a management change, making decision making even more feasible.